Refund Policy

1. Overview

At Walnut Bar & Grill, customer satisfaction is our top priority. This Refund Policy outlines our procedures for refunds, cancellations, and dispute resolution. We are committed to handling all refund requests fairly and transparently. For any refund-related questions, please contact us at info@walnutgrillc.com or 734-833-9594.

2. Private Event Deposits

Private event bookings require a non-refundable deposit of 25% of the estimated total event cost to secure your date. The following deposit refund schedule applies:

• More than 30 days before event: 50% of deposit refunded
• 15–30 days before event: 25% of deposit refunded
• Less than 15 days before event: No deposit refund
• Same-day cancellation: No refund; full estimated balance may be charged

Deposits may be transferred to a rescheduled date (within 12 months) at no penalty, subject to availability, with at least 7 days' notice.

3. Reservation Cancellations

Standard dining reservations (no deposit required) may be cancelled at any time without penalty. We ask for at least 2 hours' notice for parties of 6 or more as a courtesy to our staff and other guests. No-shows for large party reservations (10+) may be subject to a nominal no-show fee per reserved guest, which may be applied as a credit to your next visit.

4. Group Bookings

Group bookings of 15 or more guests that include pre-ordered food and beverage packages are subject to the following:

• Full cancellation with more than 14 days' notice: Full refund of any advance payments
• Cancellation 7–14 days before: 50% refund of advance payments
• Cancellation less than 7 days before: No refund of advance payments
• Guest count reductions of more than 20% within 48 hours may incur a per-person fee

5. In-Restaurant Dining

For in-restaurant dining, we do not issue cash refunds for meals that have been consumed. However, if your meal does not meet our quality standards, please notify your server immediately. We will gladly replace the item, adjust your bill, or offer a credit toward your next visit. Our goal is that you leave satisfied — please give us the opportunity to make it right before you leave.

6. Takeout Orders

If your takeout order is incorrect or does not meet our quality standards, please contact us within 1 hour of pickup at 734-833-9594. We will arrange to replace the incorrect item or provide a credit. Refunds for takeout orders will be issued to the original payment method within 3–5 business days.

7. Refund Eligibility

Refunds may be issued under the following circumstances:

• Incorrect order delivered or prepared
• Food safety concerns (must be reported immediately)
• Event cancellation by Walnut Bar & Grill
• Billing errors or duplicate charges
• Verified quality issues reported within the timeframes above

Refunds will not be issued for meals that have been fully consumed without complaint, subjective taste preferences, or situations where the customer was informed of the issue before ordering.

8. Processing Times

Approved refunds are processed as follows:

• Credit/Debit Card: 3–7 business days to appear on your statement
• Cash: Issued immediately at the restaurant
• Event deposit refunds: 5–10 business days via original payment method

9. Billing Disputes

If you believe you have been incorrectly charged, please contact us at info@walnutgrillc.com or 734-833-9594 within 30 days of the transaction. Please provide your name, date of visit, and a description of the discrepancy. We will investigate and respond within 5 business days. We encourage you to contact us directly before initiating a chargeback with your bank.

10. Force Majeure

In the event that Walnut Bar & Grill must cancel a confirmed reservation or private event due to circumstances beyond our control — including but not limited to severe weather, natural disasters, public health emergencies, utility failures, or government-mandated closures — we will offer a full refund of any deposits or advance payments, or rescheduling at no additional charge. We will contact affected guests as promptly as possible.

11. Service Issues

If you experienced a service issue during your visit — whether related to staff, wait times, or the overall experience — we want to hear about it. Please contact our manager at info@walnutgrillc.com or speak with a manager during your visit. We take service complaints seriously and will work to find a fair resolution, which may include a credit, complimentary item, or other accommodation.

12. Customer Satisfaction Resolution

Our commitment to customer satisfaction means we will always attempt to resolve complaints before resorting to formal refund procedures. If you had a less-than-satisfactory experience, please reach out to us directly. We have a dedicated team ready to address your concerns and make things right. Our goal is your complete satisfaction, and we stand behind everything we serve.

13. Policy Changes

Walnut Bar & Grill reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase or reservation will govern your transaction.

14. Contact Information

For all refund requests and billing questions: